100% Satisfaction Guarantee
Our 100% satisfaction guarantee applies to the quality and condition of the product on delivery.
If an item arrives faulty, damaged, or incorrect, we will replace or refund it.
Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned or refunded, including in cases of skin intolerance or personal preference. We recommend reviewing the ingredient list and performing a patch test before first use.
Returns
- Unopened & unused products may be returned within 14 days of delivery
- Products must be sealed and in original packaging
- Customers are responsible for return shipping costs for change-of-mind returns
- Original shipping fees are non-refundable
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect:
- Contact us within 48 hours of delivery
- We will arrange a replacement or refund
- We cover return shipping costs, where applicable
Important
For hygiene reasons, opened or used creams are non-returnable.
This does not affect your statutory consumer rights.